Privacy Policy

Last updated March 10, 2026

Our approach

At Lazell, privacy is treated with the same care as design, craftsmanship, and customer service. We believe personal information should be handled with restraint, clarity, and purpose.

What we collect

When you visit our website, place an order, subscribe to updates, create an account, or contact Customer Care, we may collect information such as your name, email address, phone number, billing and shipping address, order history, and any details you choose to include in your messages. We may also collect certain technical information automatically—IP address, browser type, device information, pages viewed, session timing, and general browsing behaviour—to improve site performance, maintain security, prevent misuse, and understand how visitors use the site.

How we use it

We use this information only where there is a legitimate business or legal reason to do so: processing and fulfilling orders, arranging shipment and tracking, handling returns and exchanges, providing after-purchase support, responding to inquiries, preventing fraud, improving the product and the website, and communicating with you about your order or, where you have opted in, about launches, updates, and news from the house.

Payment information is processed by secure third-party payment providers; Lazell does not store full payment card details on its own servers. We may share limited information with trusted service providers involved in payments, logistics, fulfillment, analytics, security, website operations, or professional advice, only to the extent necessary for them to perform services on our behalf. We do not sell your personal information to third parties.

Your rights and our safeguards

Depending on where you live, you may have rights under applicable privacy law, including the right to access, correct, delete, or restrict certain processing of your personal information. Where required by law, we honor applicable privacy preferences and request mechanisms.

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, fraud prevention, tax and accounting obligations, and warranty support. We maintain administrative, technical, and organizational safeguards designed to protect the information entrusted to us, although no system can guarantee absolute security.

Contact

By using our website you acknowledge and accept the practices described in this Privacy Policy. For privacy-related questions or requests, write to info@lazelleyewear.com.