Frequently Asked Questions

Yes. After your order is placed successfully, a confirmation is sent to the email address used at checkout. It confirms that we have received your order for review and processing. If it does not arrive shortly after checkout, check your spam or junk folder, then contact info@lazelleyewear.com if you still need help.

Changes and cancellations are not guaranteed after an order is submitted. Contact info@lazelleyewear.com immediately if you need to correct an address, change an item, or request cancellation. If the order has not entered fulfillment, we will do our best to help. Once it has been processed or shipped, you may need to use the return process after delivery.

The payment methods available to you are shown at checkout and may vary by location, device, and payment provider. Transactions are processed through secure third-party payment systems.

Payment is typically authorized and charged when you complete checkout. If an authorization or fraud review issue arises, your order may not proceed until it is resolved.

Gift services may vary by availability and season. Email info@lazelleyewear.com before ordering or immediately after checkout, and we will confirm the options currently available.

Yes. Eligible U.S. orders of $199 or more qualify for complimentary domestic shipping. The threshold is calculated before tax and after discounts. Orders below the threshold are charged $10 for shipping.

We currently accept orders for delivery within the United States only.

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Processing may take longer during launches, high demand, or seasonal peaks. We will do our best to communicate significant delays clearly.

Transit time depends on the destination and carrier. Delivery estimates are a guide and are not guaranteed.

Yes. Your shipping confirmation includes tracking details. You can use our Track My Order page to continue to your carrier’s tracking website. Activity may take 24–48 hours to appear after the label is created.

Carriers often need 24–48 hours to show activity after a shipping label is created. If tracking has not updated after 48 hours, contact Customer Care.

Check with building staff, reception, neighbors, household members, and any alternative delivery locations. If the parcel is still missing, email info@lazelleyewear.com with your order number, and we will assist where possible.

Standard shipping is $10 per order. Shipping is complimentary when your merchandise total is $199 or more after discounts and before tax. Final shipping and any applicable tax are shown at checkout.

Eligible items may be returned within 30 days of delivery. Products must be in original condition: unworn, unaltered, undamaged, and complete with all original packaging and accessories.

Use the designated return portal if available, or email info@lazelleyewear.com with your order number, the email used at checkout, the item you wish to return, and the reason. After review, we will provide return instructions and any required authorization details.

The item must be unused, unaltered, undamaged, and complete with its case, cleaning cloth, packaging, and any included materials. Visible wear, scratches, impact damage, missing accessories, or damage beyond reasonable inspection may make the return ineligible.

Eligible exchange requests may be accommodated, subject to stock availability. Exchanges may be for another color, the same model, or a different model, with any applicable price difference adjusted accordingly.

After the return is received and inspected, approved refunds are generally processed to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the funds.

Original shipping charges are generally not refundable unless the return results from our error, such as an incorrect item or a verified defect on arrival, or a refund is required by law. For previous international orders, international shipping charges are not refunded.

Products may be designated final sale, custom, personalized, limited release, or otherwise non-returnable. Applicable exceptions are disclosed on the product page or at checkout.

The warranty is intended to cover qualifying manufacturing defects under normal use. Examples may include a hinge issue caused by manufacturing error, a structural fault not caused by impact, or a verified coating issue attributable to a product defect.

The warranty does not cover accidental drops, impact damage, ordinary lens scratches, heat warping, chemical exposure, improper storage, loss, normal wear and tear, or issues caused by third-party repairs or modifications.

Email info@lazelleyewear.com with proof of purchase, a clear description, and close photos of the affected area. Where relevant, include images of the full frame and temple markings so the claim can be reviewed.

Repair options depend on the issue, the product design, and parts availability. After review, we may be able to repair the item, replace a component, or offer an alternative solution. Contact Customer Care with details for guidance.

Yes. Every frame in the current Lazell collection features UV400 protection. Check the individual product page or packaging for its full lens information.

Lens features vary by style. Where polarization is offered, it is stated on the product page. Polarized lenses help reduce glare from reflective surfaces such as water, roads, snow, and glass.

Rinse the lenses with lukewarm water and, if needed, a small amount of mild soap. Dry gently with a clean microfiber cloth. Avoid paper towels, tissues, clothing, alcohol-based cleaners, ammonia, acetone, and harsh household chemicals.

Keep them in their protective case when not in use. Avoid placing the lenses face down on hard surfaces, and keep the frame away from prolonged extreme heat, including hot vehicles and direct heat sources.

Excessive heat can affect frame structure and lens coatings, causing warping, coating damage, or reduced performance over time. Careful storage helps preserve fit and finish.

Measurements usually give lens width, bridge width, and temple length in millimeters. For example, 52–20–145 means a 52 mm lens width, a 20 mm bridge, and 145 mm temples.

Measurements often appear inside the temple arm or on the product page. Comparing them with a pair that already fits well can help you choose. Contact Customer Care if you need details for a particular style.

It should feel secure without pressure, rest naturally on the nose, stay stable as you move, and sit comfortably over the ears. Frequent slipping or the need for repeated adjustment can indicate that the fit is not ideal.

Face shape can guide the choice. Oval faces often suit many silhouettes; round faces may benefit from more structured lines; square faces may work well with softer curves. Heart-shaped and triangular faces often suit balanced styles. Personal style and comfort matter just as much.

Yes. Email info@lazelleyewear.com with the styles you are considering, how you usually wear eyewear, and, if possible, a clear front-facing photo. We will do our best to guide you toward a suitable fit.